My pleasure, Gaurang- I definitely agree that it is the best of the social networks for driving traffic and impact for your brand! Thanks for taking the time to comment!

Hi, Sanjib. That must have been very frustrating to feel you had competitors making negative comments on your page. Probably not an uncommon thing for brands to face! With the right messaging and level of engagement with your real customers on facebook (who will appreciate so much that you actually take the time to engage with them), you can probably easily overcome the negativity of those few ‘haters’ 🙂

Hi, Wilfred- thanks so much for your comment. Interesting feedback about giving free product- this can definitely be a good tool for making a frustrated customer happier, and you are right- all brands wind up having frustrated customers at one point or another. Facebook is a great avenue through which to address that frustration, as where there is one who verbalizes the frustration, there may be others who aren’t verbalizing it who can gain from your response to the one who does.

Indeed it is, Andrew, on so many fronts. For addressing negative feedback and issues, but also for marketing your brand- its ability to allow you to get so specific in targeting your ideal demographic makes it phenomenal for driving revenue but also for getting more/new fans engaged in your brand. Thanks for your comment!

Thanks Cara for your valuable inputs on addressing fb comments and feedbacks.

Your article now showed me a way and I think I should for your way to get a good brand and image among people through by Facebook Fan Page