Vanguard and Fidelity Suffer Brief Outages on Busy Trading Day

Customers had trouble accessing online accounts as stocks dropped

Customers of Vanguard Group and Fidelity Investments had trouble accessing online accounts on Friday morning, angering investors who couldn’t trade as stock markets fell.

This week’s market turmoil sent a surge of people rushing to log on to the firms’ websites to try to cash out, buy stocks at discounted prices, or check how much their investments were worth. Some customers took to social media to voice frustrations that they couldn’t access their accounts.

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